What are Predictive Dialers ?
A predictive dialer is a computerized system that automatically dials batches of telephone numbers and developed from the autodialer.
Once a connection is made with a person, the call center routes the call to a company representative. Predictive dialers can detect if there is no answer, if the line is busy, or if an answering machine picks up, at which time the telephone number is automatically disconnected and put back into the the queue to be dialed again. (more…)