America’s Delta Airlines, the world’s largest airline, has announced to close down its Indian call centers, a major setback to India’s flourishing call centers which provide employment to thousands of youths across the country.
Airlines officials said the decision is driven by poor customer feedback.
Delta’s call in India was handled by a call center of Wipro Ltd.
Media reports said Richard Anderson, the airline’s chief executive, told employees in a recorded message on Thursday night that Delta had stopped forwarding calls to India in the first quarter and would be bringing the function back in-house in the US.Read More
